ADDITIONAL SERVICES
Barry maintains high-level wholesale relationships with a wide range of carrier services
Barry is your full-service communications provider, offering a wide range of communications technology services
Monitoring and Support
Remote Monitoring: With remote monitoring from our NOC (Network Operations Center), we quickly identify and fix common problems in your system without an onsite visit, saving time and money—and before small issues disrupt your operations.
Repair Service: Even the most reliable systems occasionally experience issues. With Barry, there’s no waiting for repairs. Once you contact us, we will quickly work to diagnose your issue and work to resolve it as quickly as possible. If needed, we will dispatch an engineer to your location to address any on-site issues.
Business Relocation, Upgrades, and Replacements: We provide scalable solutions that help your business grow. Whether you are relocating to a new building, adding more employees, or need upgrades, we can accommodate your company’s needs. We offer an end-to-end solution, with complete design, planning, and implementation.
24/7, 365-Day Emergency Support: Our certified technology professionals are here to ensure the continuous operation of your mission-critical systems. Upon notification of a problem—any time, any day—our advanced-level technicians are ready to restore your system to normal operation.
SD-WAN
SD-WAN (Software-Defined Wide Area Network) technology optimizes operations over a business’s WAN with cloud-based management and automation. It’s a pathway forward for modernizing your network and supporting digital transformation. If you’ve ever considered an SD-WAN solution for your geographically distributed organization, you may be aware of the advantages over traditional WAN, including:
A lower total cost of ownership
Ease of operation and management by IT, along with greater visibility of the network
Rapid site deployment, with a simplified process of migration to the cloud
Optimized application performance
Scalability for growth, with agility to keep improving user experience
Protection against security threats
Expertise is a prerequisite for successful SD-WAN implementation and superior network experience. An experienced Barry engineer will design your SD-WAN to fully support applications hosted in your on-premises data center, public or private clouds, and SaaS services.
Network Security
Barry offers complete network security for mid-sized networks to large corporations and data centers, with advanced threat prevention in a high-performance security platform. Barry delivers the automated real-time security monitoring and breach prevention.
SonicWall UTM: Protecting information is a critical component of a communications network strategy and implementation. SonicWall Unified Threat Management (UTM) solutions provide a suite of tools, including intrusion prevention, gateway anti-virus, and anti-spyware plus application intelligence and control. Additional security and connectivity capabilities–such as IPSec VPN, SSL VPN, content filtering, anti-spam, and enforced client anti-virus–make the NSA Series a comprehensive and powerful all-in-one security solution.
Cloud Security: Barry delivers Cloud-based threat prevention and network management, plus reporting and analytics for any size organization. If data coming into your network is found to contain previously unseen malicious code, our research team offers up-to-date protection for your Cloud platform. In addition to providing threat prevention, we also offer Cloud management. Our administrators can easily create both real-time and historical reports on activity that could harm your network.
DoS and DDOS: SYN flood protection provides a defense against DoS (Denial of Service) and DDoS (Distributed Denial of Service) attacks using both Layer 3 SYN proxy and Layer 2 SYN blacklisting technologies. It also protects against DoS/DDoS through UDP/ICMP flood protection and connection rate limiting.
UC Analytics and Reporting
Intelligent analytics provide a pathway to continuously improvement, with deep insights into productivity and performance. We’ll integrate tools that will gather, aggregate, and deliver the data you need to make well-informed business decisions.
Our simply brilliant analytic tools, including Brightmetrics’ powerful contact center analytics, let you visualize data according to your individual preferences. With the right business intelligence at your fingertips, you’ll foster healthier customer relationships and create better customer experiences.
Greater Customer Insights
Your analytics capabilities will help you understand your customers’ experiences with the company so you can identify challenges and determine how to improve performance. You’ll have ready access to the data you need, with customized views and reports. You’ll immediately have granular, real-time data about average time in queue, average speed of answer, first call resolution, and other critical information about your operators and customers.
Brightmetrics and other analytics tools we offer bring clarity to your most important issues:
Customer Experience and Satisfaction
Staffing needs
Employee Performance
Training performance and results
Data Security for Analytics
We offer multiple levels of protection to make sure customer data is never vulnerable to unauthorized users. For example, Brightmetrics is powered by Microsoft Windows Azure platform, which is ISO 27001, SAS70 Type II, and HIPAA certified. In addition, Brightmetrics protects customer data by encrypting it in their database. All identifiable text data are encrypted using 256-bit AES encryption 1—the same level of encryption required by the U.S. government. Equal levels of security are reflected with encrypted data storage and transmission.
Carrier Services
Our wide range of service options enable us to provide failover capabilities for both voice and data services, so that your organization is not dependent upon a single provider.
Access Services: From cable broadband to dedicated Metro Ethernet to Fixed Wireless, Barry Communications is interconnected with all major providers and services. We can deliver and manage fault-tolerant connectivity to the Internet, public voice networks, and cloud servers to enable communication between headquarters, remote offices, and mobile workers.
Authentication: Permissions, access, and security can become hard to manage as the number of users grows. Between hiring, exits, and mitigating threats, it’s hard to keep up. Integrate your phone system with an access management platform like Active Directory or Okta. With Single Sign-On (SSO), you can streamline access across the board
Ethernet Switches, Routing, and WiFi: We support your communications infrastructure by offering a full range of Ethernet switches, routers, and WiFi equipment from industry leaders including HP, Adtran, Cisco, and SonicWall.
SIP Trunking: With multiple upstream providers, Barry’s iP Connect Mitel Private Cloud allows us to connect our customers to the public voice networks with maximum reliability. And if problems arise, our monitoring and management systems give us the ability to quickly identify and respond.